Refund policy

At Molly Shine, we want you to feel confident with every purchase. If an item isn't quite right, our Customer Care Team is here to help guide you through the return process.

Please review the following policy before requesting a return.

Return Period

Eligible merchandise may be returned within 30 days of the delivery date.

For a return to be accepted, the item must:

  • Be unworn and unused
  • Remain in its original condition
  • Not have been washed, altered, or damaged
  • Be free of makeup, perfume, deodorant, stains, or pet hair
  • Have all original tags attached
  • Be securely packaged for return shipment

Items that do not meet these requirements may be refused or may not qualify for a refund.

Non-Returnable Merchandise

For hygiene and safety reasons, we cannot accept returns for:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Items identified as Final Sale are not eligible for refunds or exchanges.

Starting Your Return

Please contact our Customer Care Team before sending your item back.

To help us process your request, please provide:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for the return

After reviewing your request, our team will provide the appropriate return instructions.

Email:
vip@mollyshine.com

Please do not mail a return until you have received instructions from our team.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend choosing a shipping service that provides tracking, as Molly Shine cannot be responsible for return packages that are lost or damaged while in transit.

Refunds

Once your returned merchandise arrives, it will be inspected for eligibility.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days.

Please keep in mind that your bank or payment provider may need additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an item different from what you purchased, please contact us within 7 days of delivery.

Please send:

  • Order Number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the problem

Once we review the information, our Customer Care Team will work with you toward an appropriate resolution.

Refund Not Received?

If you have received confirmation that your refund has been issued but do not see it in your account:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank to ask whether the transaction is still being processed.

If you have completed these steps and still cannot locate your refund, please contact us.

Order Cancellation

Orders may begin processing shortly after they are placed.

If you would like to cancel or modify an order, please contact us as soon as possible.

Although we will make every reasonable effort to accommodate your request, changes or cancellations cannot be guaranteed once fulfillment has started or the order has been shipped.

Questions About Returns?

Our Customer Care Team is happy to assist.

Email:
vip@mollyshine.com

Business Information

Molly Shine

13897 SW 114th Cir
Dunnellon, FL 34432
United States

Business Correspondence Only – Not a Return Address