Contact Us

We're Here For You

Have a question about an order, product, shipping, sizing, or a return?

The Molly Shine Customer Care Team is always happy to help. We aim to provide clear, friendly, and timely assistance throughout your shopping experience.

Customer Care

For general questions and order support, please reach out to us by email:

Email:
vip@mollyshine.com

Our team can assist with:

Order status and updates
Shipping questions
Return and refund requests
Product information
Size guidance
General customer inquiries

When Contacting Us

To help us understand your request and respond more efficiently, please include:

Your order number, if applicable
Full name
Email address used at checkout
A brief description of your question or concern
Photos or supporting information when relevant

Providing these details will help our team review your request more quickly.

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (PST)

Messages received outside our regular business hours, on weekends, or during public holidays will be answered on the next available business day.

Helpful Information

Before contacting our team, you may also find useful information in:

Shipping Policy
Return & Refund Policy
Size Guide
Terms of Service
Frequently Asked Questions

If you cannot find the answer you're looking for, simply send us an email and we'll be glad to assist.

Business Information

Molly Shine

13897 SW 114th Cir
Dunnellon, FL 34432
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Care Team before sending any return package. Return instructions should be obtained in advance.

Our Commitment

At Molly Shine, we believe great customer service is an important part of the shopping experience.

Whether you need help before placing an order or assistance after your purchase, our team is committed to treating every inquiry with care and attention.

Thank you for choosing Molly Shine.

The Molly Shine Customer Care Team